Terms of Service

These Terms of Service ("Terms") govern your use of the Growth Engine Ops website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of them, you should not use our website or engage our services.

Growth Engine Ops is a fractional operations consultancy providing senior-level operational expertise to UK SMEs. We trade as Growth Engine Ops and can be contacted at support@growthengineops.com.

We provide fractional operations consultancy services including, but not limited to:

• Business foundations and operational setup
• Operations and process design
• Growth planning and execution
• AI and automation implementation
• Project and change management
• Systems and tech stack optimisation
• Reporting and business intelligence

The specific scope, deliverables, timelines, and fees for any engagement will be agreed in writing prior to commencement of work, either through a proposal, statement of work, or service agreement.

A contract for services is formed when both parties have agreed in writing to the scope of work and associated fees. A discovery call or initial consultation does not constitute a binding agreement.

We reserve the right to decline any engagement at our discretion, including where we believe there may be a conflict of interest or where the scope falls outside our areas of expertise.

Our fees are as set out in the relevant proposal or service agreement. Unless otherwise agreed:

• Invoices are issued monthly in advance for retainer engagements, or as agreed for project-based work
• Payment is due within 14 days of the invoice date
• We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All fees are quoted exclusive of VAT where applicable

Unless otherwise agreed in writing, all intellectual property rights in work created by Growth Engine Ops in the course of an engagement remain with Growth Engine Ops until full payment has been received, at which point ownership transfers to the client.

You may not reproduce, distribute, or use any content from our website without our prior written consent.

Any tools, frameworks, methodologies, or templates developed by Growth Engine Ops prior to or independently of an engagement remain the sole property of Growth Engine Ops.

Both parties agree to keep confidential any information disclosed during an engagement that is identified as confidential or that would reasonably be understood to be confidential given the nature of the information.

This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

This confidentiality obligation survives the termination of any engagement.

To the fullest extent permitted by law, Growth Engine Ops shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We warrant that our services will be provided with reasonable care and skill. We do not guarantee specific business outcomes, revenue growth, or operational results, as these depend on factors outside our control.

Our website and its content are provided "as is" without any warranty of any kind. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Either party may terminate an engagement by providing written notice as specified in the relevant service agreement. In the absence of a specific notice period, 30 days' written notice is required.

We reserve the right to terminate an engagement immediately if:

• You fail to make payment when due and do not remedy this within 7 days of written notice
• You act in a manner that is abusive, threatening, or otherwise unacceptable towards our team
• You breach any material term of these Terms or the relevant service agreement

Upon termination, any fees for work completed up to the termination date remain payable.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

You must not:

• Use the website in any way that breaches applicable local, national, or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material
• Knowingly transmit any data or material that contains viruses or other malicious code
• Attempt to gain unauthorised access to any part of our website or its related systems

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

For active client engagements, material changes to Terms will be communicated directly and will not apply retrospectively without your agreement.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms or wish to discuss an engagement, please get in touch:

• Trading name: Growth Engine Ops
• Email: support@growthengineops.com
• Website: growthengineops.com