Privacy Policy

Growth Engine Ops ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We are registered in England & Wales. If you have any questions about this policy or our data practices, please contact us using the details provided at the end of this document.

Growth Engine Ops is a fractional operations consultancy serving UK SMEs. We act as a data controller in respect of personal data we collect through our website and in the course of providing our services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Growth Engine Ops.

We may collect and process the following categories of personal data:

• Identity data: your name, job title, and company name
• Contact data: email address, telephone number, and postal address
• Enquiry data: information you provide when completing our contact or booking forms
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
• Usage data: information about how you use our website
• Marketing data: your preferences in receiving marketing communications from us

We collect data through the following means:

• Direct interactions: when you complete a contact form, book a discovery call, or correspond with us by email or telephone
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data using cookies and similar technologies
• Third parties: we may receive data about you from analytics providers, advertising networks, and search information providers

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage our relationship with you, including notifying you about changes to our services or policies
• To send you relevant information, insights, and marketing communications where you have consented or where we have a legitimate interest to do so
• To administer and protect our business and website, including troubleshooting, data analysis, and system maintenance
• To measure and analyse the effectiveness of our marketing and improve our website and services
• To comply with legal obligations

We rely on the following legal bases to process your personal data:

• Consent: where you have given us clear consent to process your data for a specific purpose
• Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
• Legal obligation: where we need to comply with a legal or regulatory obligation

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our website and delivering our services (e.g. email platforms, scheduling tools, analytics providers)
• Professional advisers including lawyers, accountants, and insurers where necessary
• Regulatory authorities, law enforcement, or other third parties where required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable data protection law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain enquiry and contact data for up to 3 years from the date of last contact. Client engagement data is retained for up to 7 years in line with our legal and financial obligations.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making: to not be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at the details below. We will respond within one month of receiving your request.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files placed on your device.

We use the following types of cookies:

• Strictly necessary cookies: essential for the website to function correctly
• Analytical/performance cookies: allow us to recognise and count visitors and understand how they navigate our site
• Functionality cookies: used to recognise you when you return to our website
• Targeting cookies: record your visit, the pages you visit, and the links you follow to make our advertising more relevant

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Company: Growth Engine Ops
• Email: support@growthengineops.com
• Registered in England & Wales

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.